Reporting A Power Outage

Verify

Prior to reporting a power outage, please check to be sure the outage was not caused by a blown fuse or tripped circuit breaker. 

Report the Outage

If you determine you are experiencing an outage, please call one of the following HEC outage numbers, depending on your area.

During the hours between 8am-5pm, Monday-Friday, call:

For an after hours outage, please call:

Provide Information

By providing the following information, you will help our crews restore power as quickly as possible.

• Your name, address and phone number
• The name listed on the electric bill
• Your meter number (if possible)
• Whether or not you heard or saw anything that may have caused the outage (such as a tree falling on the line)

If you call and get a busy signal, others may also be without power.  Be assured that employees are working as quickly as possible answering phones and dispatching crews.  During an extended large outage, HEC personnel will make every effort to post information to the home page or to facebook.

Restoration Process

HEC's main goal is to keep your lights on.  When an outage occurs, crews and staff work hard to restore power quickly and safely.  For more information on the restoration process, click here.